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Check Your New RCN Bill for This Error
I just got off the phone with RCN, because I got my new RCN bill, the first after they switched completely to digital. They’ve proven better at irking me than even Comcast was.
To review, about a month and a half ago, I got an oversized postcard in the mail from RCN. It said, “You’ll lose programming on: July 22, 2008 [unless you get a digital converter box]. But once installed and the date has passed, you’ll enjoy more entertainment choices than ever before. For a limited time, YOUR FIRST STANDARD CONVERTER BOX IS FREE, and additional boxes are only $2.95 a month per box.” (emphasis in original) So I called right up and got 2 converter boxes.
The first problem is that this bill is $25.03 higher than the last one. (I was expecting something about $3 higher.) WTF? A brief examination showed that that they charged me $2.95 for one box and $5.95 for the other. On top of that, they back-billed me for last month’s rental on the converter boxes. (So double the overcharge amount.) And to sweeten the deal, they charged me for digital cable, which shows up as a $38.49 additional charge. WT-double-F? But more on that in a second. (Read more…)
