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Five Things Software Teams Can Learn From Build-A-Bear Workshop About Customer Relations

I never would have bought this book for myself. I won it in a drawing at InBubbleWrap.com. I’m not sure what made me enter the drawing. Maybe it was, Eh, it sounds moderately interesting, and it’s free. Or maybe it’s that I have a soft, cuddly spot in my heart for Build-a-Bear Workshop. And as […]

Moving Chairs, and Why It’s Cool

Many people think leadership is about being in charge and making a legacy and doing great things and everyone loving you because you changed their lives. But it’s not. Mostly, it’s about moving chairs and other little victories that no one notices. Leadership is like Ronny Cammareri’s love, from Moonstruck:

The Thought-Work Uncertainty Principle

It’s like the Heisenberg Uncertainty Principle. You can’t see an electron, but you can measure it, to an extent. You can measure where the electron is or how fast it’s going, but not both. Because the act of measuring momentum throws off the position, and the act of measuring position throws off the momentum. (I […]

Thirty Days to Better Software

Reflective Improvement is number 2 of Alistair Cockburns 7 properties of successful teams. Of these 7, Alistair says the top 3 are core properties for success. Reflective Improvement is so important, because it gives such a big bang for the buck.